Aspen Dental Complaints And Reviews - ZeroStars.Org (2024)

Rating:
Title: Deceived and mutilated
Review: I went to the Aspen Dental office in Mt. Airy, NC. I was treated like dirt after I had teeth extracted on bottom. Even before I got out of the chair. They destroyed 4 sockets in front. I have 2 bones growing out of my gum on one side and I bone on the other side. The denture they gave me was to big and bulky I can\'t wear it. Oh and I was told I had to pay $640 before the percedure on top of the 3k my insurance paid. When I asked why, I was told my insurance company wouldn\'t pay for all of the cost of the denture. About 1 1/2 week I got my insurance summary and my denture was paid for by them and more than $640. The office manager is rude and obnoxious after she gets your money. Please go anywhere but Aspen Dental. If you go there, be prepared to get taken for a ride financially and emotionally. I am now faced with more financial problems because I have to go get my mouth fixed.
Name: Aspen victim
Email: [emailprotected]

Rating:
Title: SCAM
Review: Aspen dental is not in business to help people that are on a fixed income with no insurance. They get people into the office by telling people that the 1st visit is free. They take alot of X-rays then have you sit some where . Then it\'s to the dentist chair . Then they look at your teeth . They say oh you need this you need that. You need a deep cleaning you need this mouth wash . Then they sit you back out in the lobby area . Then call you back to see the dentist. The doctor looks at the teeth and start calling out numbers to the other person in the room with you then there is a list of things wrong with your teeth. I only had one tooth ache . Then we went to the front office . That\'s when they drop a Huge number at you that you need to pay after they advertise the 1st visit is free . Oh I forgot. I spent 5 plus hours in their office and got scammed out money I didn\'t have
Name: A
Email: [emailprotected]

Rating:
Title: They are crooks
Review: Scamming people out of their money and ruining the people\'s teeth
Name: Amy
Email: [emailprotected]

Rating:
Title: RIP off
Review: They charged my INS $2000.00 for dentures the lower denture is so crooked I will never be able to wear them They filed down the 2 back teeth to almost nothing They need to make me a new bottom denture I\'ve called all your numbers and you keep hanging up on me I\'m going to file a grievance with Humana and BBB
Name: Jackie Molosky
Email: [emailprotected]

Rating:
Title: Sending a bill for an examination a year ago !
Review: These people are the worst con artists ever! They seem to prey on older citizens.On 4/20/23 I went for an examination and Radiographic images which they told me would be FREE. Today I received a bill for $247.00. Saying This is your FINAL NOTICE on my account and threatening me with being placed in collections. No reputable business would wait for one whole year before sending a bill. Clearly they are NOT a reputable business to which i will not answer.
Name: Michael
Email: [emailprotected]

Rating:
Title: BRUTAL AND UNETHICAL DENESTRY
Review: Bad dentures, broke one of my teeth. Worst decision I ever made
Name: Robert Monstwillo
Email: [emailprotected]

Rating:
Title: Brokenhearted
Review: Long story summarized. Aspen Dental pulled my teeth to fit me with first time dentures I paid $5,500 up front and they worked off of that for about 18mos. My temporary dentures never fit. My permanent one-I picked out the teeth and the color-and they are so pretty. Until I try to eat. No matter what I try I can\'t eat with these dentures. Aspen says they can\'t be \"fixed\". I should\'ve gotten dental implants. I was always given necessary info after the fact. Implants were never an option presented to me. If I go out I have a choice to make every time - teeth or no teeth. Eat or don\'t eat. 💔💔💔💔💔💔💔💔💔💔💔
Name: Christine Nutter
Email: [emailprotected]

Rating:
Title: Worse experience ever
Review: Worse dental experience in my life 65 yrs. My dentist for 30 yrs had just retired. I had one abcessedtooth. Spent 4 1/2 hrs there,got deep cleaning etc for an emergency..ugh. they pulled every upper toothI had
Name: Grace
Email: [emailprotected]

Rating:
Title: Awful
Review: They made teeth for me that obviously were meant for someone else.
Name: Bonnie Russell
Email: [emailprotected]

Rating:
Title: Billing practices
Review: How can you take thousands of dollars out of someone’s account and when they cancel you harass them? They put such a high pressure cell on me when I called to reschedule (because I wanted the antibiotics to work before the root canal started) that I decided to cancel completely. I don’t even need that root canal! My veneer just needs re-sealed or replaced! It’s been weeks since I canceled it and still haven’t received all my money back. They also tell you that all the x-rays are free, but that’s not true. They still bill the insurance.
Name: Angela Wise
Email: [emailprotected]

Rating:
Title: Pain and suffering
Review: For almost 2 years you left me where I couldn\'t eat. Horrible pain, misdiagnosed 3 different dentist, extreme weight loss. Developed wasting syndrome and almost had to have a feeding tube. I will tell anyone that will listen how bad you are. Could have cost me my life. Witnesses seeing me exit aspe with blood all over my face. Much much more. This email is my neighbors. I don\'t have email.
Name: Kay simpson
Email: [emailprotected]

Rating:
Title: Missed Infection
Review: I went for new partials Oct 23, they took several xrays nothing was found. Then in Dec I had a cleaning, after my teeth started hurting, went back they did another xray found nothing, told me to use Sensodyne. After this all of my teeth started hurting, went back, another xray, they then told me I had a serious infection. The dentist offered to do 2 root canals or 2 extractions and a new partial, all for free. I asked to try antibiotics she agreed and I should return in 1 week. I went for a second opinion, they sent me to an Endodontist. She told me I have a serious infection and I needed 4 extractions. Found a new dentist, they can do the extractions and a new partial but Aspen is dragging their feet on refunding my money. I went there and called several times, got the run around, excuses, they lied, were rude to me and they basically DO NOT CARE. I\'m losing 4 teeth because they overlooked my infection.
Name: Sharon Riley
Email: [emailprotected]

Rating:
Title: Awful
Review: The worse dentures I ever had the bottoms are so crooked and they filed down the back teeth there\'s nothing left Top denture cut a hole in the side of my gums that still hasn\'t healed in over a week $2,000.00 for this ??? I\'m very angry and I\'m going to file a grievance with Humana andBBB
Name: Jackie Molisky
Email: [emailprotected]

Rating:
Title: Ruined my life
Review: Horrible experience. Taken advantage of, lied to. Money taken before any service performed. I\'m in constant pain. I cannot eat in public and am never comfortable. I no longer do anything outside my home. Constantly upset.
Name: Linda Hartley
Email: [emailprotected]

Rating:
Title: The worst
Review: They are despicable.I went in for a broken back tooth. It became abscess 3 times. They did work on a tooth that didn\'t need it( which has now fallen out)Another dentist had to pull my broken tooth) The whole reason I went to Aspen to begin with. They are CROOKS!!!!!
Name: Barb Snow
Email: [emailprotected]

Rating:
Title: Worst most unprofessional experience ever
Review: I was lied to you from the get-go when I made the appointment was told everything would be free then I was told I had to join their savings plan and that it was 9.99 so I went ahead and joined went to the back they did at least 30+ minutes of x-rays that cut my tongue up really bad Dennis comes in does not even look at my mouth. All she does is point up my x-rays telling me I need four teeth pulled two root canals, two caps that I have two cavities and gum disease, I know that I have two teeth that do need to be pulled and I’ve known this and that was the main reason I was there, but I knew for a fact I do not have gum disease and all the rest of it is not true I have never been to a dentist office, but the dentist is not even have you open your mouth so that they can look inside she just made it up as she went along looking at my x-rays and at the end goes oh yeah oh there’s another cavity and I said where is it she couldn’t find it. This is the worst experience I’ve ever had at any type of doctors office. . I do not believe that they are trained professionals. I don’t know how they’re still in business they are they are to take your money and that’s it. I’ve read stories worse than mine where they’ve had thousands of dollars charged to them when no work has been done whatsoever they asked for payment upfront, I wish we could all join together and somehow shut this business down because it’s just going to get worse for others.
Name: Mary Griffith
Email: [emailprotected]