Stein Mart : Consumers Take Retailers to Court Over Unused Gift Cards (2024)

By Aisha Al-Muslim

Consumer law firms are working to help shoppers recoup the value of unused gift cards from bankrupt retail chains, hoping to revive court claims that might otherwise be deemed worthless.

Gift-card holders filed proposed class-action claims on Friday in the bankruptcy cases of Lord & Taylor and Sur La Table Inc., seeking priority status for those stuck holding potentially unusable gift cards. At the same time, the law firms representing them are planning to request that the U.S. Trustee, the U.S. government's bankruptcy watchdog, appoint official consumer committees in the same bankruptcy cases.

"As retailers are lining up to file bankruptcy because of circ*mstances that really are beyond their control, ordinary Americans are being left in the cold," said Thomas Burt, a partner at the law firm filing the claims, Wolf Haldenstein Adler Freeman & Herz LLP. "Their values have gone poof, because somebody messed up."

The litigation firm, along with bankruptcy law firm Sto Helit PLLC, is also seeking class representatives who have unredeemed and unexpired gift cards and gift certificates from Stein Mart Inc. and Century 21 Department Stores LLC, also bankrupt. Each individual holding gift-card claims should get up to $3,025 per person in priority payments, according to the firm.

Bankrupt retailers that are permanently closing their stores could collect a windfall if prepaid gift cards are never redeemed. Roughly $2 billion to $4 billion, or up to 4%, of gift cards typically go unused every year in the U.S., according to research from Mercator Advisory Group Inc.

"We have a process where people have gone unrepresented. No one's sticking up for them and the bankruptcy will erase the value," Mr. Burt said.

Retailers that filed for bankruptcy and are shutting down stores usually give gift-card owners about a month to use them. But consumer advocates and lawyers argue that retailers often fail to give proper notice to customers that they might be entitled to a claim just by having a gift card.

Companies in bankruptcy aren't legally required to honor gift cards, but many, even those that are liquidating, do it as a gesture of goodwill. Others might be selling their assets to purchasers that don't assume gift-card liabilities.

Home-goods retailer Pier 1 Imports Inc. estimated when it filed for bankruptcy in February that it had about $59 million in gift cards and merchandise credit outstanding. Department-store operator Stage Stores Inc., the owner of department-store chains including Gordmans and Bealls, had $21 million in gift cards outstanding when it filed for bankruptcy in May, according to court records.

"Both of those cases recently confirmed plans that effectively gave gift-card holders nothing," said Myles MacDonald, founder and managing member at Sto Helit.

Consumers who don't redeem their gift cards before a retailer goes out of business can try to turn their unspent balances into cash by filing a claim in bankruptcy court. There is no guarantee of payment since gift-card holders are unsecured creditors, near the back of the payment line under bankruptcy law.

Last month, Sur La Table sold itself out of bankruptcy for nearly $89 million to a joint venture between e-commerce business CSC Generation and brand owner Marquee Brands LLC. While the deal saved about 50 of about 120 stores from closure, the new owners aren't obligated to accept gift cards more than 30 days after the sale, court papers show.

Luxury department store chain Lord & Taylor had about $35.5 million in gift cards outstanding when it filed for bankruptcy in August, saying it would liquidate all 38 of its stores if it couldn't find a buyer.

Off-price retailer Stein Mart had about $35 million in gift cards outstanding as of early July, court records show. Stein Mart, which filed for bankruptcy in August, said it would permanently close and sell all 279 of its stores.

The deadline for using gift cards at off-price retailer Century 21 is Oct. 10, after which the company said in court papers they "will be deemed to have no value."

The claims filed Friday will test whether bankruptcy courts believe gift card claims should be protected.

They haven't been, due in part to a 2016 ruling in the bankruptcy of athletic-gear retailer City Sports Inc. that gift-card balances can't be classified as priority unsecured claims but instead must be treated as general unsecured claims, placing them far back in the line of creditors.

"We're going to reverse" that interpretation, Mr. Burt said. "They got it wrong."

Write to Aisha Al-Muslim at aisha.al-muslim@wsj.com

Stein Mart :  Consumers Take Retailers to Court Over Unused Gift Cards (2024)

FAQs

Can you return unused gift cards to the store? ›

For the most part, companies tend not to allow the return of gift cards unless required by state law — more on that further below. There are exceptions with certain stores, though. For example, Gap allows customers to return unused physical gift cards and cancel scheduled e-gift cards for a refund.

What do companies do with unused gift cards? ›

Some states, like Delaware and New York, have passed laws that entitle the state to unclaimed property, including gift card money. But by and large, the corporations who issue the cards still get to keep most unused gift card funds. Despite this, retailers claim they make more money when consumers spend their cards.

Are Stein Mart gift cards still valid? ›

As of September 22, 2020, Stein Mart is no longer honoring cards or merchandise credits.

What happens if you buy a gift card from a business that closes? ›

You won't be repaid unless money is leftover after all other creditors — such as suppliers and business loan holders—are repaid. Next time you purchase a gift card, you may want to go with an established national retailer — just to be safe.

How do I get rid of unused gift cards? ›

Sell Them Online for Cash

A unique way to get rid of unwanted gift cards is to tell them online for cash. Did you even know that's a thing? There are many gift card exchange sites you can use: GiftDeals, Raise, CardCash and more! The amount of money you can get varies by card.

Can gift cards be taken back? ›

Unlike credit cards, there typically isn't any recourse for consumers when a gift card is stolen or used without authorization, so it is very hard to reverse the purchases or get a refund in these situations.

Are unused gift cards a liability? ›

Gift card liability refers to the unused value stored on gift cards, which isn't considered revenue until it's spent on goods and services from your store.

Does Walmart take unused gift cards back? ›

Notwithstanding anything contained in these Terms and Conditions, Walmart plastic Gift Cards and eGift Cards (“Walmart Gift Cards”) are not returnable or refundable for cash except in states where required by law.

Do retailers make money selling gift cards? ›

Some wonder, however, whether the retailers and businesses also profit from gift cards. The answer is yes, businesses profit from gift cards. They make money when retailers buy their gift cards. They also make profits with unused or expired gift cards and when people spend more than the amount on the card.

What happened to Stein Mart? ›

In August 2020, the company announced that it had filed for Chapter 11 bankruptcy due to the COVID-19 pandemic, and that it planned to close all of its 279 stores. Stein Mart continues to operate as an online retailer, which is not related to the former company.

Who bought Stein Mart online? ›

REV submitted the winning bid at a Nov. 18 auction and it was approved on Nov. 23 by the U.S. Bankruptcy Court for the Middle District of Florida, Jacksonville Division. REV acquired the Stein Mart nameplate, its private brands, domain names, social media assets and customer data from Hilco Streambank.

What happens to unspent gift cards? ›

So What Happens To Unspent Gift Cards? The simple answer is that the issuing company or retailer gets to benefit from that. Once a gift card reaches its validity period and it's still unused or there is a leftover balance, the issuing company gets a certain amount back.

Can you sell an unused gift card? ›

Raise, CardCash and GameFlip are reputable companies that help you sell U.S. gift cards for cash. Selling gift cards often involves marking down the price and paying a fee.

How do I get my money back from a closed business? ›

If your bank won't offer you a refund, you have the option of taking a case to small claims court, where Robertson notes “you'll probably win.” The trouble is, if the business failed because it didn't have enough money to pay its debts, it may be difficult to collect any money the court awards you.

How long can you keep a gift card without using it? ›

Under the CARD Act, gift certificates and store gift cards can't expire for at least five years from the date of issuance (in the case of a gift certificate), or the date funds are last loaded on the card (if it is a store gift card or general-use prepaid card). (15 U.S.C. § 1693l–1, 12 C.F.R. §1005.20(e)(2)(i)).

https://www.giftcards.com/gift-card-resellersGiftcards.comhttps://www.giftcards.com ›

No information is available for this page.
With the passage in 2009 of the federal Credit CARD Act (the “Act”), federal law significantly restricts the ability of merchants to impose expiration dates or ...
Some states exempt gift cards from unclaimed property laws completely. Other states draw distinctions based upon the terms and conditions of the card, such as w...

Are gift cards usually refundable? ›

Unless a Gift Card is faulty, Gift Cards and eGift Cards are non-refundable following the loading of funds onto the card.

Can you return unused gift cards at Target? ›

Physical Target Promotional GiftCards need to be returned unused to receive the full return value. If the gift card isn't returned, the return value will be reduced by the amount of the free gift card. Promotional gift cards must be returned with qualifying Target Mobile purchases to be eligible for a refund.

Can I return a gift card and get cash back? ›

Some companies do permit returning an item for its cash value. If the card is unused, however, many companies will not allow this. Check with the store before you attempt to return the gift card for cash. You will save yourself the hassle if they do not allow it.

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