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Hourly In-Store & Distribution Center Roles include the following: Cashier, Customer Service/Sales Associate, Support Associate, Freight Associate, General Warehouse Associate, and more. To check the application status of an In-Store or Distribution Center role, please click the link below.
Salaried, Corporate, & Support Roles
Corporate & Support Roles including but not limited to the following positions: Asset Protection, Assistant Store Manager or Store Manager, Customer Service Representative, DC Area Supervisor or Manager position, Delivery Driver, Outside Sales & Service or PRO team position, or Store Support Center roles such as Administrative Assistant, Store & Supply Chain Operations, Marketing and Communications roles, Technology roles, and more. To check the application status of your application to one of these roles, please follow the steps below.
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} – } – Job Detailsnbowman2024-04-06T00:05:52+00:00
", "identifier": { "@type": "PropertyValue", "name": "The Home Depot", "value": "companies/8454851f-07b7-4e4c-9b5f-00e0ffbfcb09" }, "datePosted": "2023-11-02", "hiringOrganization": { "@type": "Organization", "name": "The Home Depot", "sameAs": "www.homedepot.com" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Amsterdam", "addressRegion": "NY", "addressCountry": "US", "postalCode": "12010", "streetAddress": "135 HANAFORD PLAZA" } }, "industry": "Retail Services General"}
Location
Amsterdam, NY
Category
Management
Type
Corporate
Job ID
Req103615
- OVERVIEW
- JOB DESCRIPTION
- BENEFITS
- OVERVIEW
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase Program
- JOB DESCRIPTION
Position Purpose:
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
- 50% – Manager on Duty – Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
- 25% – People – Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
- 25% – Service – Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
Direct Manager/Direct Reports:
- This Position typically reports to Store Manager.
- This role has 0 direct reports.
Travel Requirements:
- No travel required.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible schedule.
Preferred Qualifications:
- Whole store management
- Big box retail experience
- Home improvement industry experience
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- Minimal or no education requirements.
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- 0
Minimum Leadership Experience:
- No previous leadership experience
Preferred Leadership Experience:
- No previous leadership experience
Certifications:
- None
Competencies:
- Self-Development
- Drives Engagement
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
- BENEFITS
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
- OVERVIEW
- OVERVIEW
Position Purpose:
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
- 50% – Manager on Duty – Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
- 25% – People – Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
- 25% – Service – Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
Direct Manager/Direct Reports:
- This Position typically reports to Store Manager.
- This role has 0 direct reports.
Travel Requirements:
- No travel required.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible schedule.
Preferred Qualifications:
- Whole store management
- Big box retail experience
- Home improvement industry experience
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- Minimal or no education requirements.
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- 0
Minimum Leadership Experience:
- No previous leadership experience
Preferred Leadership Experience:
- No previous leadership experience
Certifications:
- None
Competencies:
- Self-Development
- Drives Engagement
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
View Video Transcript
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Cashier - Video Transcript
TAMI
Right now, I’m a cashier part time and I love it, because I love working with the customers.
STEPHANIE
Oh what makes me good at my job is that I’m a people person. I like to talk to people. I just generally enjoy being around folks.
BRENDA
Service with a big smile.
MUSIC BREAK
ALPHONZO
We treat our associates with great respect and we have great leadership behind them, so you’ll always be taken care of and it’s a fun working environment.
BARBARA
You’re there, first of all, as the face of The Home Depot, because I help them walk out with a smile.
TAMI
I’ve been in other industries and I would never leave Home Depot, because I love the working environment. I love the customers. I love my fellow peers and my management team. They’re wonderful people to work with.
STEPHANIE
It is a very energetic place to work and morale is good.
ALPHONZO
Home Depot is a great company to work for simply because they want you to grow. They don’t want you to be stuck at one position. So if you want to further your career at The Home Depot, this is the place to be.
General Warehouse Associate - Video Transcript
JOSH
From the moment you walk through these doors, you start feeling welcomed. You are part of the family. That’s just tradition for us.
SARAH
Our main focus is getting product in front of customers quickly.
CHRIS
We’re continuously go go go.
PETE
It’s kind of like a beehive.
GILBERT
There’s always something going on here.
CHRIS
I love it, because it’s never boring.
PETE
It’s like wow!
MUSIC BREAK
SHANTA
The general warehouse associate works in different areas processing inbound and outbound.
SHARIFF
The key word in that title is general, so wherever your business needs you, that’s where we’re going to shift you.
TOMMY
Lots of trucks coming inbound to unload and then we are loading trucks to go to stores, so there is a lot of forklift traffic.
JOSH
They want you to do your job fast. They want you to do your job effectively, but they also want you to have fun when you do your job.
ELIUD
So from a culture standpoint, we have partners not employees because we want to seek their feedback.
NANCY
When I started working here, I thought it was going to be like any other job, where they just like okay you are just another worker, but not here. Here they treat you like family.
BRAD
My favorite thing about working at Home Depot is just the opportunity to grow. When I first got here that was what I’m seeking and I’m experiencing it and at this point the sky’s the limit for me.
SHANTA
The scheduling here, it is consistent. They have full-timers they have part-timers.
CAM
I love the schedule. The hours, the time we come in, the time we get off. It’s flexible. I still have time to do things in the afternoon and in today’s economy, you want to have a job you know is going to be there. They are not getting ready to go out of business.
TOMMY
I’m thankful that our leaders at the top are looking to the future and aren’t just being complacent and stuck in where we are. They’re looking to what needs to happen next. They’re planning and not only planning, but they are executing it and making it happen. So I’m confident that we are going to be around for a while.
Customer Service Associates - Video Transcript
JUSTIN
A typical day for a sales associate, would be coming in and um making our customers our first priority. And making sure that items are always available for our customers, for their convenience.
HAYGOOD
The kind of problems I solve are anything mundane from how to fix a sink. Sometimes it’s crazier stuff like hey my kid needs to build a T-REX out of pvc. And the things you learn on the job are things that can directly help you. If you have an apartment, if you have a home, if you want to go out on your own and do contractor handyman work, you’re going to learn so much.
KYMONI
It’s challenging, but that’s a good thing if that makes sense, because there’s a lot going on. You’re not just doing one thing, you’re doing several things at one time.
ANNETTA
I needed something that was going to go around my schedule out of the building. I was able to come in and work in the morning, which is usually about six o’clock to maybe twelve o’clock. And then I went to school and then came back and closed the store, like from five to ten pm. And there is always an available store, if I was to move state to state in a transfer.
ANTHONY
You have a store of people that are willing to help you accomplish your goal. Because it’s like one big family.
JUSTIN
I feel confident to maybe one day open my own small business. It’s helped me save money. A 401k is an amazing program we have here.
ANTHONY
I really love doing what I do and I can’t really see myself doing anything else.
Looking to work on the Night Shift? We have you covered - Video Transcript
MUSIC INTRO
MATT
I am currently a freight supervisor at the Westin Home Depot.
So the work that we do here at night is basically we unload trucks. And then we, as a team, pack everything out onto the shelves. Make sure that the shelves are packed down and straightened fully. And make the store, basically, grand opening ready every morning.
TERRY
Checking in merchandise, bringing it to the floor, assisting other associates, shipping out.
MATT
You have to be willing to work independently. You have to be willing to work quickly. If you stay busy and keep working, you’ll notice that the nights and things go by as fast as possible.
TERRY
It is tough. You do lift a lot. I walk over ten thousand steps a day. I got my stepper, but it’s good when you punch out and you go home and you feel really good about the job that you did for the day.
JARED
This is my second job. They have been very good about working with me. There’s sometimes where I’ve been able to take nights off, but work a little bit longer on another night. So they’ve been very flexible.
Some of the benefits that part time employees have here would be of course the ability to purchase, at a discount, Home Depot stock. They have the ability for tuition reimbursem*nt. You do earn vacation after a year and you also do earn sick time. Plus, it’s a family. Everybody treats everybody around here like their friend. Our management has cook outs for us. It’s just all around a good company to work for.
MATT
How ever far you want to go here, I’m here to help you do that. I’ve known freight associates that are store managers now. You can go as far as you want to go.
Stocking and Merchandising Team Video Transcript
MUSIC INTRO
BILL
My current position is a merchandising execution associate.
MONIQUE
We do price changes and we also execute projects. Like right now, we are working on the spring reset. We do the Christmas reset, we do the vanity reset.
NICOLE
Your focus is making sure the products have a label, they’re clean, they’re stocked, just that everything looks, what they call, grand opening ready.
BILL
Merchandising is a very physical job. By the end of the day, I’ve usually walked about seven to eight miles.
MONIQUE
I do love working for The Home Depot, because I just think it’s a wonderful place to work. I love the customers. I love the bonding, co-workers, and most of all I like the advancement that the company has.
NICOLE
We have sick time. Vacation time and the company is very good if you need a day off.
BILL
My gosh, the benefits are even better than I thought. I get employee 401k. We get the employee stock purchase plan. We get travel benefits. It’s kind of crazy.
A Day In the Life of our Lot Associates - Video Transcript
JESSE
My current role at The Home Depot is a lot associate.
Music Break
JESSE
I help customers out with loading assistance and keeping the parking lot clean and tidy. And you know making sure that there’s carts up front. Making sure there are flatbeds and lumber carts for customers.
GABE
It gives me energy. It’s good exercise. It’s helped me lose weight, so that’s why I really like it.
OLIVER
Customer service skills is one of the main things that Home Depot has truly truly helped me out with. And I can take this anywhere. That is universal.
JESSE
Honestly, this is just one big orange family.
OLIVER
They treat me so well here. Some of my co-workers have become my brothers and my sisters. Some of my managers have become my bigger brothers and my bigger sisters.
GABE
I look forward to coming here. It brings happiness to me, just to come here and see my co-workers.
OLIVER
401K has been very helpful to me. I have never had a 401K on any job I’ve ever had and this one was the first. I love the Home Depot. They are taking care of me and I thank them for that every day.
A Day In the Life of our Lot Associates - Video Transcript
JESSE
My current role at The Home Depot is a lot associate.
Music Break
JESSE
I help customers out with loading assistance and keeping the parking lot clean and tidy. And you know making sure that there’s carts up front. Making sure there are flatbeds and lumber carts for customers.
GABE
It gives me energy. It’s good exercise. It’s helped me lose weight, so that’s why I really like it.
OLIVER
Customer service skills is one of the main things that Home Depot has truly truly helped me out with. And I can take this anywhere. That is universal.
JESSE
Honestly, this is just one big orange family.
OLIVER
They treat me so well here. Some of my co-workers have become my brothers and my sisters. Some of my managers have become my bigger brothers and my bigger sisters.
GABE
I look forward to coming here. It brings happiness to me, just to come here and see my co-workers.
OLIVER
401K has been very helpful to me. I have never had a 401K on any job I’ve ever had and this one was the first. I love the Home Depot. They are taking care of me and I thank them for that every day.
- Work Location
- Work Location
Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.
Learn more about our 4 different work locations. Additional information will be provided during the application process.
Work Location
Onsite – An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.
Multisite – An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer’s homes) to complete their job duties.
Hybrid – A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.
Remote/virtual – An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.
- ONLINE ASSESSMENT
- ONLINE ASSESSMENT
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
- PAY RANGE
- PAY RANGE
Starting pay may vary based on factors including, but not limited to, position offered and location.
- BENEFITS
- BENEFITS
Healthcare Options
Profit-Sharing Bonuses
Tuition Reimbursem*nt
Discounts on Cell Phones, Gyms, and More
Store Location
1289
135 HANAFORD PLAZA
Amsterdam, NY
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
Explore Management
Store Support
Onsite
Department Supervisor
Onsite
Cashier
Onsite
Lot Associate
Onsite
Freight/Receiving
Onsite
Assistant Store Manager - Merchandising
Onsite
Assistant Store Manager - Specialty
Onsite
Assistant Store Manager - Specialty
Onsite
Customer Experience Manager
Onsite
Customer Experience Manager
Onsite
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